Heron Connect®
What is Heron Connect?
Heron Connect is a suite of programs and services that provide access and reimbursement support related to the use of ZYNRELEF®. Our access solutions are designed to assist with questions related to billing and coding, payer coverage, benefit verification, drug returns, and more. Heron Connect is staffed by a dedicated team of Reimbursement Counselors who can answer questions and provide support tools.*
What type of prescriber can sign up patients for Heron Connect?
Any licensed prescriber can sign up patients for Heron Connect programs. Authorized prescribers may vary by state. In addition to medical doctors, prescribers may include physician assistants and nurse practitioners.
Is there a patient support line for patients?
Patients can call Heron Connect patient services at 1-844-HERON11 (1-844-437-6611) from 8:30 am to 5 pm ET, Monday through Friday.
What specific reimbursement and support services can Heron provide to our office?
Heron Therapeutics, Inc., provides offices with a variety of reimbursement and support services managed through a dedicated Reimbursement Counselor. Services include:
- Patient-specific insurance verification, including eligibility and coverage information such as patient-specific benefits and anticipated out-of-pocket cost sharing responsibility for medical plan coverage based on the patient’s benefit design
- Appeals support, including contacting the payer to understand the payer’s appeal process and providing appeal forms and guidance so that your office can complete the steps necessary to submit an appeal to the payer
- Billing and coding support provided by dedicated Reimbursement Counselors to educate practices on billing, coding, and claims submission inquiries.
Does Heron offer any form of replacement policy?
Heron Therapeutics, Inc., offers a Drug Replacement Policy. In the event the ZYNRELEF vial or another ZYNRELEF kit component is expired, broken, damaged, or missing from a purchased kit or has a physical or mechanical defect, Heron Therapeutics, Inc., will provide a replacement product kit. For more information, call Heron Connect at 1-844-HERON11 (1-844-437-6611) from 8:30 am to 5 pm ET, Monday through Friday.†
Can Heron Connect help find other sources of financial support for patients, like support from foundations?
Heron Connect can research potential sources of financial support that might be available through independent charitable foundations.